Web Help Desk offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
The Web Help Desk software also provides seamless Asset Discovery and Remote Control integration with Apple Remote Desktop, LANrev Client Manager, and JAMF Casper Suite.
Featured organizations using Web Help Desk include, Apple Inc., FileMaker, Time Warner, NASA, Sony Pictures Entertainment, Gold's Gym, a vast array of Education organizations worldwide (K12 to Higher Education) and the United States Armed Forces.
Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.
Version 9.1.15:
- Fixed: Bug preventing Report Schedules from deleting.
- Fixed: History entries now use "Request Type" instead of "Problem Type."
- Added: Microsoft SQL 2005+ connector now verifies that the database is indeed version 2005 or later.
- Added: tag for Custom Tool Links in Preferences > Assets.
- Fixed: Bug causing new Request Types to not appear immediately in the Request Types popup menu (Preferences > Tickets > Request Types).
Mac OS X Server 10.4 or later.
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